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Hướng nghiệp, Thực tập & Việc làm
Position title: Customer Service Assistant – Shopping Centre
Job Description
  • Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations.
  • Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required.
  • Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall.
  • Collect and forward Customer Comment Cards to line Manager.
  • Actively participate in any training and development.
  • Advise Operational staff on any issues requiring attention.
  • Deal with people in distress in a calm and effective manner.
  • Maintain the Customer Service Desk in a clean & professional manner at all times.
  • Other duties as delegated from time to time by line Manager.
Job requirement
  • College or Bachelor Degree in Hospitality or relevant fields
  • Previous customer service/ guest service/ reception experience is preferred
  • Ability to communicate to a broad range of visitors in a pleasant, friendly manner
  • Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
  • Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook and PowerPoint
  • Impeccable telephone manner, articulate and polite at all times
  • Knowledge of operation of standard office equipment
  • Sound experience working in a customer-focused and fast-paced professional environment 
  • Must be flexible, being able to work nights, weekends and holidays.
Contact:
In strict confidence, interested candidates please send your application package included: full resume in English; your transcript via email: nthithuvan@savills.com.vn with title: "Customer Service Assistant - Fullname"
All applications must be in English only.
  • Deadline: 20/08/2017.
  • Ad.: Crescent Mall, 101 Ton Dat Tien Avenue, Phu My Hung, Tan Phu Ward, District 7
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