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Hướng nghiệp, Thực tập & Việc làm
Job description: 03
Job Purpose:
  • Behaves and acts in an exemplary fashion, embodying the brand mindset
  • Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
  • Together with the Welcomer Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
  • Contributes to guest satisfaction at all times by providing high quality services throughout their stay
  • Helps meet the department’s quantitative targets through his/her sales efforts
  • Primary Responsibilities
1-Customer relations
  • Helps encourage customer loyalty by developing friendly, personalized relationships
  • Gives priority to guest relations, while taking care to respect administrative procedures
  • Anticipates guests’ need and takes them into consideration
  • Handle any guest complaints and/or remarks; provides a response as soon as possible
  • Promotes the use of the automated check in/ check out kiosks to guests (where installed)
2-Professional techniques/ Production
  • Takes care of the arrival and departure processes for guests in compliance with internal procedures
  • Maintains excellent relations with the welcomers, ensuring their activities complement each other
  • Informs guests about the formalities, any particular conditions relating to their stay and the services available
  • Handles phone calls
  • Passes on information as necessary to other departments (floor connector, technical etc.) and to other members of the front desk team
  • Ensures that all guest documentation is up-to-date and available
  • Depending on the type of hotel, may handle reservations outside the reservations department’s opening hours
3-Team management and cross-departmental responsibilities
  • Forms a real partnership with the Customer Relations Manager
  • Is the point of contact for information both destined for hotel customers and also concerning them
4-Commercial/ Sales
  • Promotes the hotel’s range of services in order to increase sales
  • Applies and actively supports the hotel’s pricing policy in order to increase REVPAR
  • Promotes the brand and/or Group loyalty programmed, adapting the sales pitch to suit the guest’s needs
  • Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels

5-Management and administration

  • Respects procedures governing invoicing and cash operations
  • Manages the cash under his/her responsibility
  • May be asked to prepare and send reminder invoices to debtors
6-Hygiene/ Personal safety/ Environment
  • Ensures that the workplace remains clean and tidy
  • Knows and applies the hotel’s security regulations (in case of fire etc)
  • Ensures the safety of people and property
  • Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.)
Job requirements:
  • Education / Professional experience
  • Vocational diploma or degree in hospitality
  • Computer literate (Windows environment
  • At less 06 months experience working/ internship at 5* hotel
  • Experience in Opera system
  • Languages: fluent in the national language, English
  • Education: Vocational diploma or degree
Salary:  7.000.000 - 8.000.000 VNĐ
Deadline: 31/08/2017
Contact Info.: